Volunteers are only used for non-commercial activities; all commercial work is paid employment.
A clear distinction is drawn between activities that may rely on volunteers and activities that may not. Volunteers are only involved in the strictly non-commercial side of the operation, typically the cultural and community-driven programming run by a non-profit entity. The commercial exploitation of the venue is handled by a separate company, where every person working on site is employed under a regular employment contract or a professional service agreement. Volunteers are never used to staff commercial events or revenue-generating activities.
Sustainability added value: This separation protects volunteers from being used as low-cost labour for activities that should rightfully be paid work, and ensures fair wages, social security and employment rights flow to the people who make commercial events happen. It also keeps the volunteer status credible and meaningful for the cultural programming where it genuinely belongs, supporting decent work and ethical governance in practice.