A clear and concise welcome document was prepared for all speakers and distributed among staff, outlining the key principles of inclusive and accessible hospitality at the congress. This ensured that everyone involved in delivering the event was informed and equipped to engage with all attendees in a respectful and accessible way from the moment they arrived.
Download the Inclusive Welcome Guidelines
Sustainability added value: Inclusion is only effective when everyone involved in delivering an event is aligned with its values. By briefing both speakers and staff directly on inclusive welcome practices, the organiser extends the commitment to accessibility beyond the physical environment — ensuring that the human interactions at the heart of the congress are as welcoming and considerate as the infrastructure around them.